Secure Key-Holding Procedure
- All keys held in a secure mobile safe
- Keys are kept in transparent tamper proof bags
- All bags have individual serial numbers
- Bags are only opened in the case of an emergency or at the request of client
- Your address is not known by any individual
- In emergency or at the request of a client, mobile officers will be informed of address and serial number to attend at once
- In the event the keys have to be accessed, the client informed, the access is logged and a documented new secure bag and serial number issued
Alarm Response Procedure
- On immediate activation of alarm, control room will dispatch a duty vehicle
- Response vehicle goes directly to address
- No matter what the incident, our officers will deal with it, even in the event of a false alarm
- All relevant agencies (Police, locksmiths, glaziers, carpenters) will be called to secure your property If applicable
- Clients will be informed as soon as possible via any means
- All incidents are logged and a detailed documentation is provided